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Plain-English legal. Last updated: April 18, 2026.

NeoBuddi Terms of Service

Effective Date: April 18, 2026

NeoBuddi AI Inc. (“we,” “us,” or “our”) provides an AI-powered educational companion mobile application and related services (the “Services”) designed for children ages 5–15, with parental oversight. These Terms of Service (“Terms”) govern your access to and use of our website at neobuddi.com (the “Website”), the NeoBuddi iOS and Android mobile app (the “App”), and all related features.

By accessing or using the Services, you agree to these Terms. If you are a parent or legal guardian (“Parent”), you are agreeing on behalf of yourself and any child profiles you create. If you do not agree, do not use the Services.

1. Eligibility and Parental Consent (COPPA Compliance)

The Services are directed to children under 13 and require verifiable parental consent in compliance with the Children’s Online Privacy Protection Act (COPPA). Only Parents may create accounts and child profiles. Children under 13 may use the Services only after a Parent provides consent (e.g., via credit card verification for trials or subscriptions). We do not knowingly collect personal information from children under 13 without verifiable parental consent.

Parents are fully responsible for their child’s use of the Services, including all content generated or submitted. You must review and supervise all activity. We provide tools for parental oversight (transcripts, usage reports, safety alerts) but do not guarantee outcomes or replace parental involvement.

2. Description of the Services

NeoBuddi is an AI-powered educational learning companion for children ages 5–15, with parental oversight. The Services include conversational AI tutoring, visual learning support, homework help tools (including photo analysis and voice features), personalization options, parental controls, usage tracking, and safety systems. The specific features, capabilities, and any usage limits are described in the App and on our Website and are subject to change.

All content is for educational purposes only. The Services are not a substitute for professional medical, psychological, or educational advice. AI responses and visuals may contain inaccuracies; Parents and children should verify important information independently.

3. Accounts and Child Profiles

  • Accounts are Parent-owned. You may create multiple child profiles. The maximum number allowed depends on your active subscription plan and is displayed in the App.
  • Child profiles use pseudonymization (“the learner”) for AI prompts to protect privacy.
  • You are responsible for maintaining the confidentiality of your account credentials and PIN.
  • We may suspend or terminate accounts for violations, abuse, or at our discretion.

4. Subscriptions, Payments, and Billing

Subscriptions and in-app purchases are processed through Apple App Store, Google Play, or RevenueCat. Current pricing, available plans, feature inclusions, and usage limits (including limits on visual generation and other premium features) are displayed in the App and on our Website before purchase and within your account settings. These details may be updated by us from time to time with notice provided in the App or by email.

  • Subscriptions automatically renew unless canceled before the renewal date.
  • You may cancel anytime via your device settings (Apple App Store or Google Play). Cancellation stops future billing but does not provide refunds for partial periods.
  • We do not store full payment information.
  • We reserve the right to change prices, plans, or features with notice. Continued use after changes constitutes acceptance.

5. Licenses and Intellectual Property

  • We grant you a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial educational purposes during your subscription.
  • All AI-generated content (responses, visuals, captions) is owned by us or our licensors. You receive a limited license to use it for personal educational purposes only. You may not republish, sell, or commercially exploit AI outputs.
  • User content (queries, uploaded photos, feedback) remains your property, but you grant us a worldwide, royalty-free license to use, modify, and analyze it to provide and improve the Services (subject to our Privacy Policy).
  • NeoBuddi trademarks, logos, and the mascot (low-poly Golden Retriever) are our exclusive property.

6. Prohibited Conduct

You agree not to:

  • Use the Services for any illegal, harmful, or abusive purpose.
  • Attempt to bypass safety filters, moderation layers, or parental controls.
  • Upload content that violates COPPA or contains personal information of children without consent.
  • Reverse engineer, scrape, or interfere with the Services.
  • Use the Services to generate or distribute harmful, misleading, or adult content.
  • Share account access with unauthorized users.
  • Engage in fraud, including trial abuse or referral fraud.

We employ multi-layer safety and moderation. Violations may result in immediate suspension, content removal, or account termination.

7. User Content and Feedback

You are responsible for all content you or your child submits. We may review, moderate, or remove content that violates these Terms or our safety policies. Feedback (thumbs up/down, reports) is used solely to improve the Services and is not visible to other users.

8. Disclaimers and No Warranty

The Services are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

  • AI outputs and visuals are generated by third-party models and may contain errors, hallucinations, or inappropriate content despite our safeguards.
  • We do not guarantee learning outcomes, academic improvement, or error-free performance.
  • We are not liable for any harm, emotional distress, or educational results arising from use of the Services.

9. Limitation of Liability

To the fullest extent permitted by law, NeoBuddi AI Inc.’s total liability shall not exceed the amount you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of data, profits, or educational opportunities.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or costs (including attorney fees) arising from your or your child’s use of the Services, violation of these Terms, or infringement of third-party rights.

11. Termination

We may terminate or suspend your access at any time for violation of these Terms, non-payment, or other reasons. Upon termination, your right to use the Services ends immediately. Subscriptions canceled via the App Store/Play Store will continue until the end of the current billing period.

12. Changes to These Terms

We may update these Terms. Material changes will be notified via email or in-app notice. Continued use after the effective date constitutes acceptance. You are responsible for reviewing the Terms periodically.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles. Any legal action or proceeding arising out of or in connection with these Terms shall be brought exclusively in the courts of the Province of British Columbia, sitting in Vancouver.

14. Miscellaneous

  • These Terms constitute the entire agreement between you and us.
  • If any provision is held invalid, the remainder remains in effect.
  • Our failure to enforce any right does not waive it.
  • We may assign these Terms in connection with a business transfer.

15. Contact Us

For questions about these Terms, contact us at hello@neobuddi.com.

This policy complies with COPPA, applicable Canadian laws, and Apple App Store Review Guidelines. For the App’s privacy labels and subscription details, see the App Store listing and our separate Privacy Policy.