NeoBuddi (“we,” “us,” or “our”) is committed to protecting your privacy and the privacy of children using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at neobuddi.com (the “Website”) or use our NeoBuddi mobile application (the “App”) (collectively, the “Services”). The Services are designed as an AI-powered educational companion for children, primarily ages 9-13, with features for personalized learning, homework help, and parental oversight.
By accessing or using our Services, you agree to this Privacy Policy. If you are a parent or legal guardian (“Parent”), your consent is required for children under 13 to use the Services, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you do not agree with this policy, please do not use our Services.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
- Account Information: When creating an account (as a Parent), you may provide email address, password, and payment details (for premium subscriptions). For child profiles, we collect non-personal details like age range, grade level, interests (e.g., sports, gaming), and learning preferences.
- Content and Communications: Queries, messages, or homework uploads (e.g., photos or text) submitted through the App. We do not collect sensitive personal information from children without parental consent.
- Payment Information: Processed securely via third-party providers (e.g., Apple In-App Purchases or Stripe for web); we do not store full credit card details.
- Contact Information: If you email us or submit forms, we collect your name, email, and message.
b. Automatically Collected Information
- Usage Data: Device type, IP address, browser type, pages visited, time spent, and interactions (e.g., session duration). This helps improve the Services.
- Cookies and Similar Technologies: We use cookies for essential functions (e.g., session management) and analytics. You can manage preferences via browser settings.
- Log Data: Server logs for security and troubleshooting.
c. Information from Children
We collect limited data from child users only with verifiable parental consent (e.g., via credit card for trials). This includes anonymized usage patterns, interests, and conversation history to provide personalized educational support. We do not collect names, addresses, or other identifiable information from children without consent.
2. How We Use Your Information
We use collected information to:
- Provide and improve the Services (e.g., personalize AI responses based on interests).
- Facilitate parental oversight (e.g., real-time summaries and alerts).
- Process payments and manage subscriptions.
- Analyze usage for product enhancements (e.g., engagement metrics).
- Ensure safety and compliance (e.g., content filtering).
- Communicate with you (e.g., support emails, updates).
- Comply with legal obligations.
We do not use data for behavioral advertising to children.
3. Sharing and Disclosure of Information
We do not sell personal information. We may share data with:
- Service Providers: Third parties for hosting, AI processing, payments, and analytics—bound by confidentiality.
- Legal Requirements: If required by law, subpoena, or to protect rights/safety.
- Business Transfers: In mergers/acquisitions, with notice to users.
No data from children under 13 is shared without parental consent.
4. Data Security
We implement reasonable security measures (e.g., encryption, access controls, Row Level Security in databases) to protect data. However, no system is 100% secure. We monitor for breaches and notify affected users as required.
5. Children’s Privacy (COPPA Compliance)
NeoBuddi is designed for children, so we comply with COPPA:
- Parental Consent: Required for users under 13 via verifiable methods (e.g., credit card for trials). Parents can review, delete, or refuse further collection of their child’s data.
- Data Practices: We collect minimal data from children (e.g., anonymized queries for AI responses). No persistent identifiers for tracking without consent.
- Parental Rights: Contact us to access/delete child data or revoke consent.
- No Ads: No third-party advertising to children.
6. Your Rights and Choices
- Access/Update/Delete: Request your data via hello@neobuddi.com.
- Opt-Out: From marketing emails (unsubscribe link) or cookies (browser settings).
- California/GDPR Rights: Residents may request disclosure/deletion (CCPA) or access/portability (GDPR). We respond within 30-45 days.
- Do Not Track: We honor browser DNT signals where applicable.
7. Cookies and Tracking Technologies
We use:
- Essential Cookies: For functionality (e.g., sessions).
- Analytics Cookies: Anonymous usage tracking (e.g., Google Analytics).
- No Targeting Cookies: No personalized ads.
Manage via browser or our cookie banner.
8. International Data Transfers
Data may be processed in the US or other countries with adequate protections (e.g., EU Standard Contractual Clauses).
9. Changes to This Policy
We may update this policy; changes posted here with revised date. Significant changes notified via email/App.
10. Contact Us
For questions or requests:
- Email: hello@neobuddi.com
This policy complies with COPPA, GDPR, and other laws. For the App’s privacy labels, see App Store details.